Delivery Information

Delivery Information

Drug Test Medinat prides itself on speedy and efficient delivery across Australia. If orders received prior to 3.30 pm on weekdays we will ship the same day using your preferred service, which means that you will receive your chosen drug or alcohol tests within just 1–2 days for Express Post or 3-6 Days if Standard Regular Post or Courier Services.

Our default shipping for small to medium orders is Express Post.

Delivery Charges

Australia Post delivery charges are calculated automatically at the time of checkout based upon the dimensions and weight of individual products. In most cases there is a choice between Free, Standard and Express Post services.

For corporate customers who require shipping of large quantities of drug tests via courier services we will happily provide cost-effective delivery at the time or your order. Please request a quote or just email us and we’ll be in touch to discuss your requirements in greater detail.

In many cases we utilise the customers shipping company if requested, add your shipping company and account number with your email order.

Ship to Multiple Addresses

We would be more than happy to ship to multiple addresses for you. If the order is for a small number of items please checkout separately for each delivery that is required. If you’re a corporate customers contact us in the usual way to discuss your requirements.

Tracking

 Australian Orders

 Drug Test Medinat ships all orders/purchases within Australia using one of the following options:

  • Australia Post Express Parcel
  • Australia Post Standard Parcel
  • Australia Post Courier Service
  • StarTrack Express

 All Australian orders/purchases shipped have tracking numbers.

Customers will be emailed the relevant tracking numbers as soon as the order/purchase has been shipped, to enable purchasers of our products to know exactly when their order/purchase was shipped and the anticipated delivery date.

 Should a Customer order/purchase not arrive on the due date or there is a delivery dispute, please contact us to enable us to insitgate an investigation with the relevant shipping company.

 International Orders

 Drug Test Medinat ships all international orders via the most reliable and economical options:

  • DHL Express is the preferred option in most cases
  • EMS for smaller orders

All International orders/purchases shipped have tracking numbers.

Customers will be emailed the relevant tracking numbers as soon as the order/purchase has been shipped, to enable purchasers of our products to know exactly when their order/purchase was shipped and the anticipated delivery date.

Exchange Policy

If your order the wrong type of test, contact us as soon as you become aware of the mistake.

For all orders, simply mail the item back to Drug Test Medinat. Once received we will refund you the full amount minus shipping. Re-order your new preferred drug test and we’ll get it back to you ASAP. Please note that all returned tests need to be in the same condition as when they were originally dispatched. We are unable to accept tests that have had the original packaging opened as the integrity of the test will have been compromised.

Returns Policy

At Drug Test Medinat we are careful in offering quality products at all times. If for any reason you are not entirely satisfied when you receive your order, you may lodge your concerns with us. If the concern is justified we will be more than happy to provide you with a replacement or your money back less any stock used, damaged stock and freight.

Drug Test Medinat will exchange your test or refund your money if we receive the returned product, unopened and in the same condition it was shipped within 30 days of you receiving your order. Please be aware that postage/freight charges are non-refundable.